INDUSTRY / TWIN HORN

Service contracts and warranties

Assess future-service obligations, refund rights, and recurring charges with a provider suited to the model.

An extended warranty or service plan may collect now for work delivered later. The acquirer will want to understand who backs the obligation and how claims are handled.

Define the contract

Document covered products, contract duration, service administrator, jurisdictions, claims path, and cancellation terms.

Choose authorized billing

One-time and recurring plans can have different approval and disclosure requirements. Verify account scope before launch.

Preserve support records

Maintain enrollment, terms, service fulfillment, cancellations, refunds, and payment records.

QUESTIONS THAT MATTER

Good answers make
better decisions.

Can every merchant sell protection plans?

No. The provider assesses the actual plan and contractual obligations.

Can an existing terminal be reused?

Device compatibility is separate from approval of the warranty product.